Help Centre

All your frequently asked questions, answered.

You’ll find detailed information on our help pages for ticket booking and availability, detail on performances and productions, and information on ROH Stream, our brand new streaming service.

If you are unable to attend a performance and would like to return your tickets for re-sale, please visit our ticket refund page for more information.


Find out more about purchasing tickets, member exclusives and accessible ticketing.



Find out about our auditoriums and what it is like to attend a performance at the Royal Opera House.

Our building

Find out more about how to get to and around our building, including our restaurants and shops.

Can I visit the restaurants and bars without a ticket?

Our Piazza Restaurant and Rooftop Bar, our ground floor café and our bars are open to the public and ticket holders alike . We have three other restaurants where ticket holders can dine before the performance and during the interval. These restaurants must be booked via our online booking system. Alternatively, you can email or call 0207 212 9254.  Our Piazza Restaurant is open from midday and other restaurants are open around performance times.  


Find out about the facilities available within our building for both visitors and ticket-holders.



If you cannot find the information you are looking for on our website, or have a comment or question about any aspect of the Royal Opera House or our work, please get in touch with us.

For ticket enquiries

Contact the Box Office by phone (lines are open Monday to Saturday 10am–6pm) or by email (available at all other times).

For all other enquiries

Email our customer services team

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Royal Opera House Covent Garden Foundation, a charitable company limited by guarantee incorporated in England and Wales (Company number 480523) Charity Registered (Number 211775)