Ticket Information

1. Go to wallet.rbo.org.uk
2. Sign in using your RBO account.
3. Select your event and tap to view your tickets.
4. View your ticket with unique QR code. This can be shown at the entrances to our auditoriums. You can also share your tickets with friends and family by tapping 'Share Tickets'.

You can save RBO tickets to your Apple Wallet. You can also bookmark the webpage for quick access or add a shortcut to the wallet.rbo.org.uk webpage to your phone's homescreen. This can be done on both Apple and Android devices.

1. Go to wallet.rbo.org.uk
2. Select the event you want to share tickets for and tap 'Share Tickets'
3. Enter the full name of the guest you'd like to share tickets with.
4. Select the ticket(s) you’d like to share.
5. Confirm your selection.
6. Share the link via text or email to the guest you'd like to share tickets with.
7. Wait for them to accept the tickets you've shared with them. The status notification will change from 'Ticket Shared with (Your Guest’s Name) Pending' to 'Ticket Accepted by (Your Guest’s Name)'

You can share some or all of your digital tickets with your guests—whether you're giving them as a gift or ensuring everyone has their own ticket. Sharing tickets also means your group can enter the event when they're ready, making arrivals more convenient.

1. Open the link sent to you via text or email.
2. Sign in with your RBO account, or register for an account if you don’t have one.
3. Once signed in, accept the tickets. They’ll be added to your RBO Wallet.
4. Go to wallet.rbo.org.uk to access your digital tickets before the event.

Tickets are delivered through a secure website that links your account directly with the tickets you have received. Shared tickets are not valid until claimed, then they are moved to your secure ticket wallet. 

Sharing your tickets makes it easy for everyone in your group to enter the event without needing to meet up beforehand, each person gets their own ticket to scan at the door. It’s also a great option if you bought the tickets as a gift. You can send them directly to the recipient with just a few taps. Plus, once a ticket is shared, it stays in that guest’s account even after the performance, so they’ll have their own ticket history to look back on.

You can either ask your guest to send it back to you or you can go to the event in your RBO wallet and click 'Get this ticket back' to reclaim the ticket. This will return the ticket to your account. Once the ticket is back in your account, you can either use it yourself or share it with someone else by following the same steps you used before.

Ask the person who purchased the ticket to generate and send you a new share link. It only takes a moment. 

Make sure you're logged into the correct RBO account - the one you used to purchase the tickets. If you have multiple accounts, check your email confirmation to see which one the tickets are linked to. 

If you are still not seeing them after 24 hours and have the purchase confirmation email, please contact the box office for help. 

If you're unable to present a ticket via smartphone please keep a record of your order number and bring the details to the Box Office counter, so that we can provide you with your ticket information.