E-ticket information

Accessing e-tickets 
E-tickets will be emailed to you in the week before your performance. You can also access them straight away through your order confirmation email which also contains an e-ticket link. Alternatively, you can go straight to the 'Event' section of your Account on our website where you can also access your e-tickets.

E-ticket format 
The e-ticket is made available in the following ways:

• Web page – accessed from the 'Event' section of your Account on our website.
• Email – sent to your registered email address in the week before the event.

Using your e-ticket
We support two scenarios: 'show on device' and 'print from home'. For 'show on device', you can present to the usher any of the e-ticket formats (web page or email) on your phone or tablet. For 'print at home', you can print either the web page or email and then present that ticket to the usher. The usher will need to clearly see the QR code to scan it. Please make sure you retain your e-ticket so that it's available to be checked at any time.

Programme, champagne or ice cream e-ticket vouchers 
Vouchers that you buy at the same time as your ticket purchase will be displayed within your e-ticket. Please present your voucher at the usual sales desks and bar locations so that they can be scanned.

Access without a printer or a smartphone
If you're unable to present an e-ticket please keep a record of your order number and seats and bring these details to the Box Office, along with proof of identity, so that we can print your tickets for you.

Sharing tickets with others 
If you are holding tickets for friends and family but they are late to arrive please speak to the Box Office staff. They will be able to take the details of the latecomer and allow them access when they arrive. You can also forward the e-mail with the tickets to the rest of your party.